Customer Care
Shipping & Returns
Last updated June 2026
We are committed to providing a seamless and reliable shopping experience, from order to delivery.
01
Shipping & Delivery
Processing Time
Orders are processed within 1–3 business days unless stated otherwise.
UAE Delivery
Same day – 3 days
International
5 – 14 days
Delivery times are estimates and may vary due to customs, holidays, or courier delays.
Shipping Fees
Shipping costs are calculated and displayed at checkout.
Free shipping promotions may apply during selected periods.
Customs & Duties
International orders may be subject to customs duties and taxes.
These charges are the responsibility of the customer.
Delivery Issues
We are not responsible for delays caused by courier services or customs.
Incorrect address details may result in delayed or lost shipments.
02
Returns Policy
We accept returns within 2 days of delivery, unless stated otherwise.
Items must be unused, unworn, unwashed, and in original condition.
Tags must remain attached.
Return shipping costs are the responsibility of the customer unless the item is defective.
03
Refund & Exchange Process
Refunds are issued to the original payment method.
Processing time is 7–14 business days after inspection.
Shipping fees are non-refundable.
For Exchanges
Item availability is not guaranteed.
Price differences may apply.
04
Product Care
Improper care may result in damage. The brand is not responsible for damage caused by incorrect washing or handling.