Shipping & Returns Policy

We are committed to providing a seamless and reliable shopping experience.

1. Shipping & Delivery

Processing Time

• Orders are processed within 1–3 business days unless stated otherwise.
• UAE delivery: Same day or 1–3 business days.
• International delivery: 5–14 business days depending on destination.

Delivery times are estimates and may vary due to customs, holidays, or courier delays.

Shipping Fees

• Shipping costs are calculated and displayed at checkout.
• Free shipping promotions may apply during selected periods.

Customs & Duties

• International orders may be subject to customs duties and taxes.
• These charges are the responsibility of the customer.

Delivery Issues

• We are not responsible for delays caused by courier services or customs.
• Incorrect address details may result in delayed or lost shipments.

2. Returns Policy

We accept returns within 2 days of delivery, unless stated otherwise.

• Items must be unused, unworn, unwashed, and in original condition.
• Tags must remain attached.
• Return shipping costs are the responsibility of the customer unless the item is defective.

3. Refund & Exchange Process

• Refunds are issued to the original payment method.
• Processing time is 7–14 business days after inspection.
• Shipping fees are non-refundable.

For exchanges:

• Item availability is not guaranteed.
• Price differences may apply.

4. Product Care Note

• Machine wash on delicate or hand-wash cycle.
• Wash separately or with similar colors.
• Do not bleach.
• Do not tumble dry.
• Air dry flat or on a hanger.
• Iron on low heat, avoiding direct contact with prints.
• Professional dry cleaning is suitable.

Improper care may result in damage. The brand is not responsible for damage caused by incorrect washing or handling.